Amanda Lau

Copyright notice

Please see the Copyright section at the end of this document.

Information about ALBP Limited

Company Name: ALBP Limited
Place of registration: England and Wales
Companies House Number: 10508861
Registered Office: Denovo Medic, Medway Innovation Centre, Maidstone Road, Rochester, 
England, ME5 9FD
Principal activities: Healthcare services as defined below.

About our Privacy Notice

ALBP Limited is committed to protecting your privacy and legal rights when dealing with your personal information. This Privacy Notice intends to provide clear and understandable details about the information we collect about you (or anyone you have provided us with information about, e.g. your child), how we use and protect it. It also provides information about your rights that relate to the data we process.

If you have any queries about this Privacy Notice, if you are not sure what something means, or if you wish to contact us about personal information we hold, please email us at:

ALBP Limited is registered with the Information Commissioners Office, registration number ZA278208

The right to object

You have the right to object to processing of your data, if processing of your data is based on legitimate interests, or if processing is being used for direct marketing. The definition of ‘legitimate interests’ is discussed within this Privacy Notice. Please contact us in the first instance if you wish to object.

Definitions of terms within this Privacy Notice

‘we’, our’, ‘us’, ‘Company’ is a direct reference to ALBP Limited.

‘services’ means health care related services provided by us, as defined in ‘Scope of Health Care services’.

'you’ is a direct reference to the Director(s) of ALBP Limited.

GDPR means EU General Data Protection Regulations that come into force on May 25th 2018.

ICO means the Information Commissioner’s Office and will also refer to any successor to it as the UK data protection authority.

Data Protection Laws means the Act, GDPR, the Regulation of Investigatory Powers Act 2000, the Telecommunications (Lawful Business Practice) (Interception of Communications) Regulations 2000 (SI 2000/2699), the Electronic Communications Data Protection Directive (2002/58/EC), the Privacy and Electronic Communications (EC Directive) Regulations 2003 (SI 2426/2003) and all applicable laws and regulations relating to the processing of personal data and privacy, including where applicable the guidance and codes of practice issued by the ICO or any other supervisory authority, and the equivalent of any of the foregoing in any relevant jurisdiction.

Data Controller, Data Processor, Data Subject and Personal Data all have the meaning given to them in the Act and GDPR.

Website or site means the Company’s website at

‘patient’ or ‘patients’ means people who attend our clinic or intend to use our services.

‘patient or patient’s data’ means either Personal Data or Special Category Data, as defined by the GDPR.

‘personal information’ means either Personal Data or Special Category data, as defined by the GDPR.

Privacy Notice scope

This Privacy Notice will apply to any person (also known as a ‘data subject’) who enquires about, uses or purchases our services. Please see the section ‘Scope of Health Care Services’ for more information.

It also applies if you communicate with us in any manner, for the purpose of discussing current or past use of our services.

You may be reading a printed version of our Privacy Notice, which may not be the latest version. Please view the current Privacy Notice on our website, or contact us using the contact details at the beginning of this Privacy Notice to request a copy of the Privacy Notice via email, in Adobe PDF format.

Scope of Health Care Services

ALBP Limited provides the following health care services.

Securing your personal information

Data protection laws require us to take appropriate technical and organisational measures to prevent unlawful access or processing of personal information, that the Data Controller for ALBP Limited, are responsible for implementing.

The level of technical safeguarding of data should be appropriate to the nature of information in question, and the harm that might result from its improper use, or from its accidental deletion or destruction.

The following list shows some of the technical and organisational measures we put in place to ensure the safety and integrity of your data.

How we collect personal information from you

We collect personal information from you or any third parties that are acting on your behalf.

If you provide us with personal information about other people, please ensure that they have seen this Privacy Notice and understand it before you provide this information to us.

We will collect Standard and Special Category personal information from you, or other third parties. We will collect the information from the following sources:

Categories of personal information that we process

Standard personal information which can include (but not limited to):

Special Category personal information. This is personal information specifically relating to your:

Special Category personal information relating to health can include (but is not limited to) clinical notes, examination findings, medical imaging data related to your care, diagnostic test results, correspondence and communications from other clinical professionals which relates to your current or past clinical care.

What we use your personal information for

We will process your personal information for reasons set out in this Privacy Notice. By law, we need to have a lawful basis or bases for processing your Standard personal information and a lawful basis or bases for processing your Special Category personal information. Additionally, for Special Category personal information, we are required to identify a condition or conditions for processing this data (as well as a lawful basis or bases).

These two types of personal information are discussed above in the section “Categories of personal information that we process”.

Standard personal information

We process Standard personal information about you if it is determined:

Standard personal information - Legitimate Interests

The law requires us to our balance the processing of your Standard personal information against your interests, rights and freedoms. We conduct a legitimate interests assessment to ensure we ensure the Standard personal information we process does not override your interests, rights or freedom that relate to your information.

The Legitimate Interests we have identified that allow us to process your Standard personal information are:

If you book into our clinic as a potential patient and we hold no previous clinical records that relate to your direct care, and then you cancel the booking and do not owe us any cancellation charges, we will no longer have a legitimate interest in processing your data. In most instances, we would delete any personal information that was used to make the booking.

Please note, that if you are a patient currently undergoing treatment or have appointments booked, we will use your email address to inform you of any changes that relate to our clinic. Examples include changes to fees and change of clinic address. Even if you ask us to not send you marketing or educational emails, we will still use your email address to communicate with you regarding this clinic related information.

Standard personal information - Legal Obligation

We process Standard personal information to fulfil our Legal Obligation, which requires us to maintain complete records relating to the health care services we supply to you. The records that we maintain require that we process a subset of your Standard personal information, with the lawful basis being a Legal Obligation.

The Standard personal information we will then process under a Legal Obligation is your:

Please note, that whilst we initially use Legitimate Interests as a lawful basis for processing your data, once you attend clinic and we take any notes relating to your clinical care, we will then process your Standard personal information on the lawful basis of our Legal Obligation.

Special Category personal information

As we are a provider of health care services to you, we have several reasons for processing your Special Category personal information. We would not be able to provide health care services to you unless we can process this information.

We undertake to process this information in line with Data Protection Laws as defined in the section “Definitions of terms within this Privacy Notice” within this document.

We process Special Category personal information about you if it is determined:

The conditions under which we need to process your Special Category personal information are:

Special Category information - provision of health care or treatment on the basis of UK law

People directly involved in your healthcare that are designated as being regulated by the regulatory bodies as listed in the Medical Act 1983 or the Health Professionals Order 2001 are legally required to record information about you, that relate to preventive or occupational medicine, for medical diagnosis or the provision of health care or treatment.

We are required to demonstrate we follow the legal requirements as listed in:

Note, you as the patient are the “service user”.

We are also required by our Regulatory body, the Health & Care Professions Council (the HCPC) to take and process medical records, which are required to support safe and effective care. As our regulatory body is covered by UK law, this also demonstrates a legal requirement to record and maintain clinical records that relate to your clinical care.

Sharing your personal information

We sometimes need to share your information with other people or organisations for the purposes set out in this Privacy Notice. We will, where required, share the minimal amount of your personal data as appropriate with the other people or organisations we are communicating with:

Transferring information outside the boundaries of the EEA (European Economic Area)

Generally, we store your personal information on secure systems that reside within the EEA. Where we store systems that are outside of the EEA, we will ensure that there are suitable contractual or other safeguards in place to protect your data.

These measures may include data controller (us) to data processor contracts who we have checked have the required data protection law compliance, or ensuring your data is transmitted from the EEA to other global areas in a highly encrypted format, that is then stored on secure systems using “zero knowledge” encryption. This means your data cannot be decrypted by a data processor.

How long do we keep your personal information for

As we are processing your personal data for provision of health care services, we have a legal obligation to process this data.

There are also industry standard guidelines for retention of records (set by the UK National Health Service) that we follow, in accordance with our regulatory body requirement.

Normally we will process or store your personal information for eight (8) years for adults and until their 25th or 26th birthday if a child, but this can increase if there are specific circumstances. If you have any queries about how long we are processing your data for, please contact us.

We will also store information to ensure we can deal with any legal claims that arise from you using our services, and the data will be stored for as long as is required and advised by our legal counsel.

Your rights on us processing your personal information versus us storing your personal information are discussed in the section ‘Your rights’, below.

Any personal information that is used for marketing purposes, that has been provided using consent, will be erased in accordance with your rights if requested.

Your Rights

You have the following rights, however please note, that the rights are not absolute. The only absolute right you have is to request that we do not use your personal information for direct marketing.

Please do contact us if you are unsure about your rights as detailed below. We will always endeavour to help explain how your rights apply to the personal information we process, for our specified lawful reasons.

The right to be informed

We need to inform you the name and contact details of our organisation, which is at the top of this document.

You have the right to be informed about how we collect and use your personal data. We are obliged to provide this right to be informed in a clear and concise manner. This Privacy Notice you are reading is designed to inform you how we collect and use your personal data.

The right of access

You have the right to confirmation that your data is being processed and to view this information. This is known as a Subject Access Request or ‘SAR’ , but you do not have to specify this term when requesting your personal information from us. You also have the right to request a copy of your personal data that we process.

We will need to identify you using reasonable means before we will start the process of collating your personal information.

Once we have identified you, we will reply to any requests for your personal information (SARs) within 30 days, unless we deem the request to be complex, or repetitive, where we will notify you that we may take an additional two months to provide your personal information.

We will not charge you to request information from us. However, we will charge a reasonable fee if the request for information is repetitive. If we’ve provided information to you and you wish to request it again, we ask that you contact us beforehand to discuss what our reasonable fee is.

If the request is manifestly unfounded or excessive, particular because if the request becomes repetitive, we might decide to:

Where we refuse to respond to a request, we will explain why to you, informing you of your right to complain to the ICO without undue delay and at the latest within one month of our refusal.

The right to rectification

You have the right to request rectification of your personal information. However, we only consider requests to correct factual information. Any clinical opinions will remain valid as they were the opinion at the time of being recorded. If it is later determined that a clinical opinion or diagnosis was then found to have changed, we will update your personal information to reflect this, but we will not change or remove the original clinical opinion.

The right to erasure

You have the right to request erasure of personal information.

If you have subscribed to any of our email educational or marketing correspondence, you have the right to request erasure from our email list, or you can click on the ‘unsubscribe’ link that appears in all emails we send. We will only use your personal information to send you marketing or educational material if you have given us your explicit permission.

We will consider all requests in conjunction with our legal obligation to retain information relating to your health care provided by us, as well as data protection law which clearly states when the right to erasure does not apply. Normally, this means we will not erase any information, unless it was not required for legal reasons.

If we determine we cannot delete data, you still have the right to ask us to restrict processing of your personal data.

The right to restrict processing

You can request that we restrict processing of personal information. This means that we will stop actively processing it, and it will just be stored. Stopping processing will mean that we will not add any additional information to your existing information.

The right to data portability

As we do not process personal information using a lawful basis of either a) consent or b) for the performance of a contract, the right to data portability is not applicable. You still have to right to request this, however.

The right to object

You have the right to object if processing is based on legitimate interests, or if processing is being used for direct marketing.

Rights in relation to automated decision making and profiling

We do not make any kinds of automated decisions or perform any profiling with your personal information.

The right to lodge a complaint with a supervisory authority

We ask that you first contact us if you feel you wish to make a complaint. Please see the template letter and guidelines listed on the ICO website

You can also contact the ICO directly:

They can also be contacted at the following address:
Wycliffe House
Water Lane

Copyright notice

This Privacy Notice has been created for ALBP Limited by Private Practice Ninja Ltd.

ALBP Limited has the right to edit the text contained within this notice as they require, as long as it remains solely for the use of ALBP Limited

Any redistribution or reproduction of part or all of the contents in any form is prohibited, including by ALBP Limited, who limited use of this Privacy Notice is licensed to.

ALBP Limited may however publish a copy on their website which currently is

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.